We will work to resolve your complaint as quickly as possible.
Acknowledgement
If unable to resolve your complaint instantly, we will send you an acknowledgement once the
complaint has been received.
Progress Update
In most cases, we will resolve your complaint within 3-15 working days and we will keep you
updated on the progress.
Final Response
Where possible when your complaint is resolved you will receive a final response within 3
working days. If we cannot resolve your complaint within 3 working days, we will call or
email to update you and will send you a final response within 15 working days. If we are
unable to resolve your complaint within this time frame, you will receive a call email
explaining the reasons and when you can expect a resolution and we’ll provide you with a
final response within 35 working days.
